We encourage you to take advantage of our Alterations Credits or Free Remakes if you have any issues with your custom made clothing. However, if for whatever reason you are not fully satisfied with your product, full refunds are available within 30 days of receiving your product. Our goal is to make sure you are 100% happy with your purchase.
Full refunds are available only on products that are unworn, unaltered, and undamaged. Any package received that does not meet the aforementioned requirements will be sent back to the customer without refund.
For any items purchased with a coupon or gift certificate, the coupon / gift certificate will be refunded before another payment source.
If items are purchased as part of a package or promotion, all items must be returned in order to receive a full refund. Any items that are not returned will be charged at full retail price.
We recommend using a shipping service that allows for tracking and delivery confirmation. Please include the original packing slip or a copy of the original email confirmation along with your package. For international returns, please declare the contents as "returned clothing" with a declared value of $1 USD to avoid being assessed any customs duties. Please note that customers are responsible for any return shipping charges. Items to be returned can be sent to:
Black Lapel Custom Clothiers
475 Park Ave South, 4th Floor
New York, NY 10016